Faq's

Q. When Am I Charged For My Cleaning?
A. We place a hold on the card you have on file with us, 24 hours prior to your cleaning appointment and charge your card after your cleaning has been completed. (Note: The exception is if you purchased a gift certificate your card will be charged at the time of purchase)

Q. How Can I be Assured That My Payment Information is Secure?
A. Our website service provided uses the most highly encrypted and secure software available in the industry through a secure SSL connection, and your transactions are insured through our providers.

Q. What Form Of Payments Do You Accept For Your Services?
A. We accept Credit & Debit card payments only. No Checks, Cash, or Payment Options are available, and payment is due at time of services.

Note: You can view what we clean & base rates here: Pricing & Services , or get specific pricing and schedule your cleaning here: Book Now

Q. How Many Maids Will Be At My Home?
A. We use the single cleaner model, so every home is assigned to 1 Professional Maid, however if the home is larger, or our schedule is busy we may send 2 or more.

Q. Will I Have The Same Maid Every Time?
A. We will always try to schedule the same Maid for your home each and every time. However there will be times when they are sick or unable to clean on your scheduled day and at that time we will have to assign another Maid for your home.

Q. How Do You Make Sure We Are Getting A Maid That I Can Trust?
A. We have several ways to make sure the Cleaning Technician are positive, trustworthy & awesome cleaners.

1. Our employment process is involved and thorough, requiring a great deal from our applicants. This weeds out those who don’t want to clean, early in the hiring phase.

2. We only hire highly qualified cleaners who have a great employment history & require them to have previous clients who we interview to verify the quality of the applicants work, attitude & punctuality.

3. All our Cleaning Technicians have passed a national background check, as well as an additional aptitude tests to determine if they are a good fit for Maids in a Minute & our Clients.

4. Our rating system filters out those who do not live up to our quality standards. After each cleaning you will be sent a simple survey. Positive survey responses can dictate a performance bonus while negative responses can result in probation and even termination.

5. Finally, we are an awesome company to work for and that attracts the best of the best!

Note: You can view what we clean & base rates here: Pricing & Services , or get specific pricing and schedule your cleaning here: Book Now

Q. Is Maids in a Minute a Franchise?
A. We are a proud Michigan small business, locally owned and Family operated cleaning service!

Q. How Long Have You Been In Business?
A. We have been in business for almost 10 years, and we love what we do!

Q. Do You Have Multiple Locations?
A. Maids In A Minute, LLC is an independently owned and are locally owned and operated in Michigan. Though we service several different areas in Michigan we have no other locations at this time.

Note: You can view what we clean & base rates here: Pricing & Services , or get specific pricing and schedule your cleaning here: Book Now

Q. Where Can I Create A New Account At?
A. You can create an online account anytime without scheduling a cleaning here >> Create An Account

Q. I Already Have An Account, How Can I Access It?
A. You can access your account, or reset your login here to an existing account here >> Log Into Your Existing Account

Q. I Dont Remember My Login, Can I Reset My Password?
A. You can reset my password here >> Reset Your Password

Q. What Can I Do With My Account?
A. You can schedule, reschedule, cancel your scheduled cleaning, manage your payment information and view your cleaning history!

Note: You can view what we clean & base rates here: Pricing & Services , or get specific pricing and schedule your cleaning here: Book Now

Q. Does Someone Have To Be Home For My Cleaning?
A. As long as we have access to your home no one needs to be there during your cleaning. Most one time cleaning clients leave a key hidden, the door unlocked, have a family member let us in, or grants access through a garage code. For recurring clients, most provide us with a key to access the home.

Q. Who Provides The Cleaning Supplies?
A. We provide all typical cleaning supplies & cleaning equipment.

Q. How Do I Tip My Maid?
You can tip through our booking system, however we suggest that you give any tips in cash directly to your Maid.

Q. Do You Offer Green or Eco-Friendly Cleaning?
In the science of cleaning chemicals, 100% green cleaning cannot be achieved, but we do utilize eco-friendly cleaning chemicals with all our services.

Q. How Can I Cancel or Reschedule My Cleaning?
email info@maidsinaminute.com
Phone 248.924.9667
You can make the changes yourself online here.

Q. What Exactly Is Your 200% Guarantee?

 A. We will re-clean the missed areas/items within 48 hours, and if you are still not happy, we will issue a refund. In order to be eligible for a re-clean/refund, complaints must be lodged within 48 hours of the scheduled service

Q. How do I prepare for my cleaning?

 A. Please have your home free of clutter, dirty laundry, etc upon our arrival. Cleaning services do not include organizing services. If there is clutter to be picked up before we can clean, it will be billed additionally at the hourly rate.

Note: You can view what we clean & base rates here: Pricing & Services , or get specific pricing and schedule your cleaning here: Book Now

Q. How can I claim my Gift Certificate?
You can redeem by scheduling online, and using your gift certificate code in the discount field on our book now page.

Q. Can I use my Gift Certificate multiple times?
Yes, We are willing to work with our clients to make sure that your certificates are used to till the balance is depleted, however if more than one cleaning is required to use the amount left on the card you may be required to pay for additional time up to a total of $80.00 for our minimum cleaning/trip rate.

Q. How can I tell what balance I have remaining on my Gift Certificate?
Once you have created an account from the email you received when the gift card was received you will be able to view and schedule your cleaning and/or balance from within your account.

Q. Are my Gift Certificates are non-refundable, or transferable?
Due to the nature of gift certificates we are unable to refund any gift certificates that have been purchased more than 30 days prior to the purchase date, and can only be redeemed by the purchaser or the individual the gift was intended for.

Q. Do gift certificates have an expiration date?
Yes, your gift certificates are good for up to 5 years from the date of purchase, if they are not used within those 5 years you will not be able to schedule your cleaning utilizing the gift code provided.