Faq's
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Frequently Asked Questions
Q. How Much Does It Cost To Hire A Professional Cleaning Company?
A. We try to make our cleaning services as upfront and simple as we can, so we have developed a flat-rate pricing system that works well and is fair for us and our clients.
Q. What If I Only Want A Few Specific Items Or Specific Rooms Cleaned?
A. We want to offer our clients a service that fits their situation, so we have a flexible “Priority Clean” option and this is done at our hourly rate and performed based on what you would like us to clean.
Q. What Exactly Is Your 200% Guarantee?
A. We will re-clean the missed areas/items within 48 hours, and if you are still not happy, we will issue a refund. In order to be eligible for a re-clean/refund, complaints must be lodged within 48 hours of the scheduled service
Q. What is your cancellation policy?
A. Please give us as much notice as possible if you need to cancel. Appointments canceled less than 24 hours before your scheduled appointment time are subject to a 50% cancellation fee.
Please note, quality complaints must be submitted within 48 hours of cleaning to be eligible for re-clean or refund.
Note: You can view what we clean & base rates here: Pricing & Services , or get specific pricing and schedule your cleaning here: Book Now
Q. When Am I Charged For My Cleaning?
A. We place a hold on the card you have on file with us, 24 hours prior to your cleaning appointment and charge your card after your cleaning has been completed. (Note: The exception is if you purchased a gift certificate your card will be charged at the time of purchase)
Q. How Can I be Assured That My Payment Information is Secure?
A. Our website service provided uses the most highly encrypted and secure software available in the industry through a secure SSL connection, and your transactions are insured through our providers.
Q. What Form Of Payments Do You Accept For Your Services?
A. We accept Credit & Debit card payments only. No Checks, Cash, or Payment Options are available, and payment is due at time of services.
Note: You can view what we clean & base rates here: Pricing & Services , or get specific pricing and schedule your cleaning here: Book Now
Q. How Many Maids Will Be At My Home?
A. We use the single cleaner model, so every home is assigned to 1 Professional Maid, however if the home is larger, or our schedule is busy we may send 2 or more.
Q. Will I Have The Same Maid Every Time?
A. We will always try to schedule the same Maid for your home each and every time. However there will be times when they are sick or unable to clean on your scheduled day and at that time we will have to assign another Maid for your home.
Q. How Do You Make Sure We Are Getting A Maid That I Can Trust?
A. We have several ways to make sure the Cleaning Technician are positive, trustworthy & awesome cleaners.
1. Our employment process is involved and thorough, requiring a great deal from our applicants. This weeds out those who don’t want to clean, early in the hiring phase.
2. We only hire highly qualified cleaners who have a great employment history & require them to have previous clients who we interview to verify the quality of the applicants work, attitude & punctuality.
3. All our Cleaning Technicians have passed a national background check, as well as an additional aptitude tests to determine if they are a good fit for Maids in a Minute & our Clients.
4. Our rating system filters out those who do not live up to our quality standards. After each cleaning you will be sent a simple survey. Positive survey responses can dictate a performance bonus while negative responses can result in probation and even termination.
5. Finally, we are an awesome company to work for and that attracts the best of the best!
Note: You can view what we clean & base rates here: Pricing & Services , or get specific pricing and schedule your cleaning here: Book Now
Q. Is Maids in a Minute a Franchise?
A. We are a proud Michigan small business, locally owned and Family operated cleaning service!
Q. How Long Have You Been In Business?
A. We have been in business for almost 10 years, and we love what we do!
Q. Do You Have Multiple Locations?
A. Maids In A Minute, LLC is an independently owned and are locally owned and operated in Michigan. Though we service several different areas in Michigan we have no other locations at this time.
Note: You can view what we clean & base rates here: Pricing & Services , or get specific pricing and schedule your cleaning here: Book Now
Q. Where Can I Create A New Account At?
A. You can create an online account anytime without scheduling a cleaning here >> Create An Account
Q. I Already Have An Account, How Can I Access It?
A. You can access your account, or reset your login here to an existing account here >> Log Into Your Existing Account
Q. I Dont Remember My Login, Can I Reset My Password?
A. You can reset my password here >> Reset Your Password
Q. What Can I Do With My Account?
A. You can schedule, reschedule, cancel your scheduled cleaning, manage your payment information and view your cleaning history!
Note: You can view what we clean & base rates here: Pricing & Services , or get specific pricing and schedule your cleaning here: Book Now
Q. Does Someone Have To Be Home For My Cleaning?
A. As long as we have access to your home no one needs to be there during your cleaning. Most one time cleaning clients leave a key hidden, the door unlocked, have a family member let us in, or grants access through a garage code. For recurring clients, most provide us with a key to access the home.
Q. Who Provides The Cleaning Supplies?
A. We provide all typical cleaning supplies & cleaning equipment.
Q. How Do I Tip My Maid?
You can tip through our booking system, however we suggest that you give any tips in cash directly to your Maid.
Q. Do You Offer Green or Eco-Friendly Cleaning?
In the science of cleaning chemicals, 100% green cleaning cannot be achieved, but we do utilize eco-friendly cleaning chemicals with all our services.
Q. How Can I Cancel or Reschedule My Cleaning?
email info@maidsinaminute.com
Phone 248.924.9667
You can make the changes yourself online here.
Q. What Exactly Is Your 200% Guarantee?
A. We will re-clean the missed areas/items within 48 hours, and if you are still not happy, we will issue a refund. In order to be eligible for a re-clean/refund, complaints must be lodged within 48 hours of the scheduled service
Q. How do I prepare for my cleaning?
A. Please have your home free of clutter, dirty laundry, etc upon our arrival. Cleaning services do not include organizing services. If there is clutter to be picked up before we can clean, it will be billed additionally at the hourly rate.
Note: You can view what we clean & base rates here: Pricing & Services , or get specific pricing and schedule your cleaning here: Book Now
Can I book my house cleaning online?
Yes! You can get your price, choose your cleaning service, select your preferred date and time, and book your house cleaning online in just a few minutes.
How do I book a cleaning online?
Simply start the online booking process, enter your home details, choose the cleaning service you need, and select an available date and time. You can complete your booking securely online without having to call.
Can I see the price before I book?
Yes. Our online booking system allows you to get your price before completing your booking, so you know what to expect.
Can I choose my cleaning date and time online?
Yes. Available dates and times are shown during the online booking process, allowing you to choose a schedule that works best for you.
Can I book a recurring cleaning online?
Yes. You can select a recurring cleaning frequency during the booking process. Choose weekly, biweekly, or monthly service based on what works best for your home.
Can I book a deep cleaning online?
Yes. Deep cleaning can be booked online. Simply select the appropriate service during the booking process and choose an available date and time.
Do I have to call to schedule my cleaning?
No. You can complete the entire booking process online. If you have questions or need help deciding which service is right for your home, we're happy to help by phone as well.
Can I book a cleaning for someone else?
Yes. A Maids in a Minute cleaning can make a thoughtful gift for a friend, family member, new homeowner, or loved one. You can also purchase a house cleaning gift card if you'd like the recipient to choose when to schedule their cleaning.
What happens after I book my cleaning online?
You'll receive confirmation of your booking with the details of your scheduled cleaning. We'll take care of the rest so you can look forward to coming home to a cleaner space.
Why should I book my cleaning online?
Online booking lets you get your price, choose your service, and select your preferred date and time without waiting for a callback. It's a simple way to schedule your cleaning whenever it's convenient for you.
Q. How can I claim my Gift Certificate?
You can redeem by scheduling online, and using your gift certificate code in the discount field on our book now page.
Q. Can I use my Gift Certificate multiple times?
Yes, We are willing to work with our clients to make sure that your certificates are used to till the balance is depleted, however if more than one cleaning is required to use the amount left on the card you may be required to pay for additional time up to a total of $80.00 for our minimum cleaning/trip rate.
Q. How can I tell what balance I have remaining on my Gift Certificate?
Once you have created an account from the email you received when the gift card was received you will be able to view and schedule your cleaning and/or balance from within your account.
Q. Are my Gift Certificates are non-refundable, or transferable?
Due to the nature of gift certificates we are unable to refund any gift certificates that have been purchased more than 30 days prior to the purchase date, and can only be redeemed by the purchaser or the individual the gift was intended for.
Q. Do gift certificates have an expiration date?
Yes, your gift certificates are good for up to 5 years from the date of purchase, if they are not used within those 5 years you will not be able to schedule your cleaning utilizing the gift code provided.
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Recent House Cleaning Reviews
We encourage all our clients to share what they think about our work. This feedback allows us to grow and get better all the time, so we’re very thankful for whatever you have to say!
This is a really convenient service. You just book the appointment online, make changes from your account as needed, and a maid shows up whenever you order one, even if you only give them a days notice! The one time they weren't able to accommodate my last minute request, they called me right away and arranged to have a maid come out later in the evening so my house would be clean before my visitors arrived. The maids they send aren't always that quick, but that is because they take their time and do a really thorough job. The girls are always very friendly too, it's a pleasure having them in my home.
You should use this cleaning company for sure. They are very good, I always get the best clean.
Becca has been genuinely kind, patient and professional with me because I have never had Maid services before. I asked so many questions that I would have hung up on "ME".
My sister booked a clean from here for my birthday and it was fantastic! Julitta took her time and did a wonderful job, my house has never been so clean! I'll definitely be rebooking again in the future!
Jeanine is a great cleaner, and so sweet! She does an awesome job on my home, and with the recurring client discounts, it's affordable too! I hope to stay with this company for a long time to come!
Wow am I happy I found this place. we had a bunch of construction done on our home, and the dust was totally out of hand. I have lung issues and was not able to clean up myself, and needed it done right away for health reasons. this company came right away on next to no notice and cleaned up all of the dust really well
